Portus Property Management

We’re pleased to introduce Portus Property Management - our in-house property management and repairs service, created to provide you with a more reliable, responsive and customer-focused experience.

A new way to deliver your repairs and property services

From repairs and maintenance to safety compliance and customer support, Portus Property Management brings key services closer to you. We now manage these services directly, giving us greater control over quality, timescales and communication.

What this means for you

Faster, clearer communication


Our Customer Experience Centre is now part of Portus Supported Housing. You’ll speak directly with our own teams - making it easier to report repairs, get updates and resolve issues.

Improved repairs and maintenance


By delivering services ourselves, we can:

• Respond quicker to repair requests
• Improve the consistency and quality of work
• Plan and manage maintenance more effectively

Stronger safety assurance


Your safety matters. Managing property services in-house gives us tighter oversight of safety-critical compliance and planned programmes.

Better value for money


Bringing services together under one roof helps reduce costs. That means more of our resources go into improving services and supporting customers.

You don’t need to do anything

There are no changes to how you report a repair or contact us - just better service and clearer support going forward.

If you need to get in touch, you can continue to use your usual contact details here...