Maintaining safe spaces for independent living

Portus Supported Housing delivers repairs, maintenance and property services through Portus Property Management, our in-house team.

This means we manage key services directly, so we can provide a more consistent, responsive and customer-focused experience across all our homes.

What this means for you:

Clearer communication

Our Customer Experience Centre is part of Portus Supported Housing, so you’ll speak directly with our own teams. This makes it easier to report repairs, receive updates and get issues resolved.

Responsive repairs and maintenance

Managing repairs in-house helps us to:

• respond more quickly to requests
• improve the consistency and quality of work
• plan maintenance more effectively

Stronger safety oversight

Your safety is central to everything we do. Bringing services together gives us tighter oversight of compliance work and planned programmes.

Better value for money

By delivering services directly, we reduce unnecessary costs and can focus more resources on improving homes and supporting customers.

Reporting a repair

There are no changes to how you contact us or report a repair. You can continue to use the usual details - with clearer support and ongoing improvements to service.

How to report a repair

CALL: 0161 786 6000 Monday to Friday, 9am to 5pm for all repairs. Outside these hours the same number is available for emergency repairs only.

Complete an online form Only use for non-emergency repairs

Please give your job number if you already have one.

Emergency repairs

Call us any time if there is an emergency. Such as:

• No heating or hot water
• A serious leak or flood
• No power
• Broken door or window that cannot be locked
• Fire or smoke alarm not working

We will respond as quickly as possible, within 24 hours.

Routine repairs

Non-urgent jobs will be done within 7-28 days.
After the repair, we may check you are happy with the work.