Safe spaces for independent living
We provide supported housing across England and Wales, helping people live safely and independently in their homes. Our vision is to provide high quality homes and services that meet the support requirements of our customers throughout their lives.
Home is where we find each other
Our Customer Area – your space for everything to do with living in your home. From repairs and rent to general information and updates, it’s all in one easy place – simple, helpful and built around you.
How can we help?
The following sections will help you to understand your home. If you're not sure, then please just get in touch...
Customer area
Our Customer Area – your space for everything to do with living in your home. From repairs and rent to general information and updates, it’s all in one easy place – simple, helpful and built around you.
Complaints, Compliments and Feedback
We value what you have to say. Whether you want to tell us we’ve done something well, suggest an improvement, or raise a concern, your feedback helps us make our services better for everyone.
How are we doing (Tenant Satisfaction Measures)
A regular update on our services, performance and the changes we are making At Portus Supported Housing, we want to be open about the service we provide, how we are performing and how customer feedback is helping us improve.
Housing Officers
Our Housing Officers are here to support you throughout your time with Portus Supported Housing. Through regular home visits and day-to-day contact, they help customers maintain their tenancy, live independently and get the most from their home. Whether you have a question, need advice or need help with a housing-related issue, our Housing Officers are here to help. Meet the team below.
STAIRS
At Portus Supported Housing, we want customers to be able to access clear information about their home, our services and how we make decisions.
Damp and Mould
At Portus Supported Housing, we want every customer to live in a safe, warm, and healthy home. Damp, mould and biofilm can affect your comfort and wellbeing. Here we explain what these issues are, how to report them and how we will work with you to put things right.
About us
Portus Supported Housing brings together Bespoke Supportive Tenancies (BeST) and Westmoreland Supported Housing, two organisations with shared values and a common goal – to provide safe, stable homes where people can live confidently and independently.
Support provider area
Welcome to the Support Provider Area – your hub for resources and updates. Here you’ll find everything you need to work closely with us to deliver great services and support for our customers. It’s all about partnership, shared purpose and making a positive difference together.
Partner with us
Partner with us to help create stronger communities and better homes. Whether you’re a care provider, local authority, CCG commissioning team, housing developer or funder, we’re always looking to collaborate with organisations who share our commitment to quality, integrity and impact. Together, we can build lasting solutions that make a real difference in people’s lives.
News & Views
Here you can catch up on what is happening across Portus Supported Housing, from inspiring customer stories to new projects, sector news and the work we are doing to make supported housing better for everyone. This is where we share real experiences, positive change and progress that matters.
Portus Connect Newsletter has been launched
We're delighted to have launched the first edition of our customer newsletter - Portus Connect.
Help shape the future of Portus Supported Housing
Portus Supported Housing is inviting customers to get involved and help us improve our homes, services and communications.
Our Stories
Stories about living as a Portus tenant...
Customer Stories - From a fresh start to a brighter future: George’s story
Here's our latest Customer Story - read how George is changing his life.
Meet the Team - Communications and Customer Engagement Lead Casey Willis
Meet Casey Willis, our Communications and Customer Engagement Lead.