Housing Officers

I’m Lauren, a Housing Officer covering Bradford. I work with customers with a range of vulnerable needs around their tenancy management. I support our customers by multi agency and cross departmental working in hope of ensuring our properties are bespoke and suited towards each individual's needs.

My favourite part of the role is working with the customers and their support providers to build positive working relationships by sharing one aim, which is for each customer to be happy and fulfilled within their home.

I’m Jordan, a Housing Officer covering Yorkshire. I work with customers to ensure they have a comfortable and safe place to live and focus on ensuring that all their needs are met and their properties are a safe and enjoyable place to live.

What I enjoy most about my role is meeting the customers and hearing about their achievements - and it matters to me because this means that they have a safe place to live and are able to live as independently as possible.

I'm Alexandra, a Housing Officer covering Blackpool, Preston and Wigan. I work with customers to support them to feel safe, settled and confident in their homes and focus on building positive relationships. I aim to provide a service that is approachable, reliable and centred around each individual's needs. 

What I enjoy most about the role is building meaningful relationships and seeing customers happy and thrive in their home.  This matters to me because I am passionate about improving everyday life and supporting our customers to maintain their tenancies. It is about creating the foundations for them to live a happy life. 

I’m Bryana, a Housing Officer covering the North West. I work closely with customers to help manage their homes, deal with any issues, and make sure they feel supported and listened to. I focus on creating positive relationships and helping communities run smoothly.

What I enjoy most about my role is being able to genuinely listen and help people when they need it and it matters to me because everyone deserves to feel listened too, safe and comfortable where they live.

I’m Tara, a Housing Officer covering the North East. I work with customers to provide a safe space for them to live in and focus on providing excellent face to face customer service.

What I enjoy most about my role is working with customers and it matters to me because I feel I am helping customer improve their everyday life and providing them with a comfortable home.

I’m Helen, a Housing Officer covering Nottinghamshire and Derbyshire. I work with customers to ensure they have a safe living environment and the right support in place. I focus on wellbeing, communication and health & safety, adapting my approach to meet each customer’s individual needs.

What I enjoy most about my role is the variety of the work and meeting so many different people, while respecting individuality and making a positive difference to their lives. This matters to me because I want customers to remain independent for as long as possible and to live their lives to the fullest while feeling safe.

I’m Skye, a Housing Officer covering Lincoln and Peterborough. I work with customers as their main point of contact, aiming to make each person feel happy, safe and supported in their home.

What I enjoy most about my role is the interaction I have with customers - getting to know them, catching up on what they’ve been doing since my last visit, and being welcomed with a smile or a friendly hello at the door. This matters to me because my role allows me to play a small part in each customer’s life at home while they build a fulfilling future for themselves.

I’m Lorna, a Housing Officer covering Yorkshire and Lincolnshire. I work closely with customers to support them with their homes and tenancies, making sure they feel safe, settled and supported.

I focus on building positive relationships with customers, their support providers and other professionals to ensure everyone is working together to provide the best possible support and experience for each individual. What I enjoy most about my role is getting to know the customers and being able to make a positive difference in their lives. It’s important to me that everyone feels listened to, comfortable and confident in their home, and I enjoy seeing customers thrive and achieve their goals while maintaining their independence.

I’m Najmur, a Housing Officer covering the East of England. I work with customers to support independent living and promote positive engagement within their homes. I act as a key point of contact for both customers and care providers, offering guidance on housing management, advocating for customers to access services, carrying out regular service-level visits and inspections, and supporting customers to sustain their tenancies.

What I enjoy most about my role is building strong, engaging relationships with customers and care workers. This matters to me because I want to do as much as I can to help people feel safe and support their independence.

I’m Debbi , a Housing Officer covering the South East. I work with customers and care providers to support tenancy sign-ups, carry out scheme and void inspections, and ensure homes are safe and ready for occupation. I focus on maintaining high standards, supporting effective partnerships and helping tenancies run smoothly from the outset.

What I enjoy most about my role is working collaboratively with providers and seeing schemes come together. This matters to me because safe, well-prepared housing plays a key role in supporting people’s stability and independence.

I’m Lauren, a Housing Officer covering Dorset. I work with customers who require care and support to live independently, focusing on helping them thrive within our homes.

I really enjoy engaging with everyone we provide housing to - it’s inspiring to see customers living in their own spaces while overcoming challenges and achieving personal goals in their everyday lives. I focus on building trusting relationships and being a regular, visible presence across our homes, as this helps create a sense of stability and support for the people we work with.

My name is Magda and I hold a dual role as a Housing Officer and Support Worker across our two homeless services. I cover part of Hampshire. In my role, I work closely with customers to offer guidance and support through their housing challenges, ensuring they get the help they need. I focus on building positive relationships with the individuals I support.

What I enjoy most about my role is being part of each person’s journey towards independence. This is incredibly fulfilling, as I believe having a safe home and stability is the foundation for a better quality of life.

I’m Natoya, a Housing Officer covering Surrey, Sussex and South London. I work with customers to deliver high-quality, customer-focused housing management across specialist supported housing schemes. I work closely with care providers, customers, families and external stakeholders to ensure our homes are safe, well maintained and support successful tenancies.

Our customers have a wide range of support needs, including learning disabilities, autism, brain injuries, and mental or physical health conditions. My role focuses on tenancy management and support, alongside partnership working to achieve positive outcomes for customers.

What I enjoy most about my role is supporting people to live fulfilling lives while building authentic relationships with customers and working alongside supportive and respectful colleagues. I draw on the skills and experience I have gained throughout my career to support me in my role.

I’m Phillip, a Housing Officer covering the area between Portsmouth and Eastbourne. I support customers who require care and support to understand and sustain their tenancies, helping them feel safe, secure and confident in their homes.

My role combines housing management, safeguarding and advocacy. I help customers understand their tenancy responsibilities, manage their rent, report repairs and address any issues that may arise.

Building trusting relationships through consistency, clear communication and following through on promises is really important to me, as it helps customers feel respected and become more independent. I’m passionate about working with customers and support agencies to resolve issues early, so everyone has the opportunity to live with dignity and confidence in their community.

I’m Donna, a Housing Officer covering Worcester, Coventry, Nuneaton and the wider West Midlands. I work with customers to manage tenancies and resolve housing issues, providing clear advice to help them sustain their tenancies.

What I enjoy most about my role is meeting new customers in their homes and building trust. This matters to me because the work I do helps customers feel safe, supports their independence and makes a real difference to their everyday lives.

I’m Ahmed, a Housing Officer covering the West Midlands. I work with customers to ensure their homes are safe, well maintained and meet their needs. I focus on resolving tenancy issues, addressing repairs and supporting customers with any housing concerns.

What I enjoy most about my role is building positive relationships and being able to make a real difference in customers’ day-to-day lives. This matters to me because I’m committed to helping people feel secure, supported and comfortable in their homes.

I'm Beth, a Housing Officer working across South Wales and Gloucestershire. I support customers to feel secure and confident in their homes, with a strong focus on developing positive and trusting relationships whilst keeping homes safe and comfortable.

I focus on creating strong relationships with customers, so they can trust me to provide housing that benefits them. My favourite part of the job is working collaboratively with customers and their care providers to ensure customers feel safe, content and settled in their homes. I also value working together to identify and provide additional support should a customer need it.

I’m Michelle, a Housing Officer covering Devon and Cornwall. I work with customers to provide safe housing and support them to maintain their tenancies, while promoting independence and wellbeing. I focus on understanding each person’s individual circumstances and being someone they can rely on for support and guidance.

What I enjoy most about my role is making a positive difference in people’s lives. This matters to me because helping people feel secure in their homes can improve their confidence, independence and overall quality of life.